Residential Care and Respite Centre Restricted Access Arrangements due to COVID-19

18 March 2020


Dear Residents/Families and Visitors,

As the COVID-19 (Coronavirus) situation continues to evolve, the Commonwealth Government has today announced specific restrictions for visitors to residential aged care facilities.

These additional measures are being implemented to assist our collective efforts to protect older people who are more at risk of contracting COVID-19.

In accordance with the Government’s announcement, the following visitor restrictions will take effect immediately at our Menora Gardens and Meadow Springs residential care facilities.  These restrictions will also apply for visits to our Respite Care locations.

  • Visitors who have returned from overseas or been in contact with someone confirmed to have COVID-19 in the last 14 days will not be able to visit.
  • From 1 May, visitors must provide staff with documentary evidence of their influenza vaccination in order to visit.
  • Visits to residents will be restricted to one hour between the hours of 2:00pm to 3:00pm daily, and conducted in the resident’s room, outside, or in a specific designated area (not a communal space).
  • Each resident may have no more than two visitors at a time, including doctors, nursing, and care staff.
  • Large group visits, gatherings and external excursions have been postponed.
  • Visits by children 16 years and under are not permitted except in special circumstances.
  • All visitors will need to use hand sanitiser provided upon entering the facility, plus take their temperature, which must be within the recommended guidelines and no more than 37.5 degrees and recorded on the sheet provided.
  • All visitors will be encouraged to practise social distancing of 1.5 metres apart.
  • If you are unwell you must not visit.

Where possible, and within our finite resources, residents will be supported to stay connected with family and friends by phone and video calls.  Where necessary families may wish to consider providing their loved ones with a personal electronic device (e.g. iPAD, iPhone, Tablet, etc.) to assist in this regard.

Separately, the health of staff will be closely monitored, new and returning residents will be screened before entry, and signage and other forms of communication will be used to explain the steps being taken to protect the health of our residents.

Thank you for your continued co-operation and please be assured our primary concern is that of our residents, their families and staff.  In this regard we will continue to closely monitor and be guided by Government and independent advice on how to operate during this challenging period.

Further, you may wish to access these links.

Kind regards,

Kevin Davidson MVO, OAM

Chief Executive Officer