Arranging your Home Care package
Applying for and arranging your Home Care package can be a complex process but we make it easy for you. Simply call us and we’ll talk you through the process and explain, step by step, what you'll need to do.
To be eligible for Home Care you must first have an assessment completed by the Aged Care Assessment Team (known as an ACAT assessment). This ACAT assessment can be organised through your local doctor, healthcare professional or hospital.
The Department of Social Services has established My Aged Care, a practical resource to assist you with helpful information to address your questions or concerns on aged care in Australia.
You can contact My Aged Care on their national call centre Information Line on 1800 200 422 for all the information you may need, including how to find the Aged Care Assessment Team (ACAT) nearest to you or visit the My Aged Care website www.myagedcare.gov.au.
ACAT assessments are free and can be carried out in your own home, or at the ACAT offices, which are often located within a hospital.
If it is deemed that a Home Care package is appropriate for your needs, you will then be given a unique referral code.
As soon as you receive this code, you can contact your nearest Acacia Living Group Home Care office and we can activate that code and get your Home Care package started within 48 hours of signing your agreement.
Acacia Living Group also provides clients with the option of private Home Care agreements. Private Home Care services are provided for people who are not quite ready for full Home Care and/or for those that are awaiting their home care referral codes from My Aged Care.
If you require any further information or help, we're happy to talk you through your options, just contact us.
How much does it cost?
In most cases, you will be charged a fee for your Home Care package. The fees are subsidised by the Australian Government, and if you are on the basic pension, fees cannot be more than 17.5% of your pension.
If you are on a higher income, you may be asked to pay an additional fee of no more than 50% of any income above the maximum pension rate. This is called an “Income-tested Care Fee”.
The Department of Human Services will assist you to determine your income-tested care fee applicable to your circumstances, based on their assessment of your financial information.
For further detail and clarification, please contact the My Aged Care national call centre Information Line on 1800 200 422 or use the Home Care Fee Estimator on the My Aged Care website.
How is the package arranged?
If a Home Care package is able to be allocated to you, a range of services will be tailored to meet your individual needs, as assessed by the Aged Care Assessment Team.
Acacia Living Group receive Federal Government funding for all four levels of Home Care and are available from all of our Home Care locations.
You will be able to discuss the options available for meeting your care needs with your Acacia Living Group Home Care Manager or Case Manager, and a Care Plan will be agreed upon. You will receive a copy of your individual Care Plan for your records, setting out the services you will receive.
Further information on these Packages can be found on the My Aged Care website but if you require any further information or help, we're happy to talk you through your options, just contact us.
How is my package monitored?
The Federal Government has very strict and specific Community Aged Care Standards, which providers, such as Acacia Living Group, are legally required to meet, ensuring our Home Care recipients only ever receive individual care of the highest quality.
We make it easy
Just give us a call, and we'll help you choose the services you need, design your budget and have your Package ready to start within 48 hours of signing your agreement.